CANCELLATION POLICY
- Book comfortably knowing that you can cancel for a 100% Full Refund with just 48 hours advance notice. Exceptions apply*
- *Tours with airfare are non-refundable.
- *Groups of 8 or more in the party require 7 days notice.
- *Please look at the cancellation policies for individual tours as they will override cancellation policies on this page.
- Any cancellations or changes made within 48 hours of the activity check-in time are non-refundable. This includes tours booked within this time.
- No-Shows are non-refundable.
- All cancellations must be emailed to info@oahuzipline.com or through the contact us page. Confirmation number and the name on the reservation must be included. Phone cancellations and voicemails do not qualify for refunds.
- When you purchase a tour it is not confirmed until we send you a confirmation email. Occasionally, the tour operator will have an error in availability and cannot confirm a tour. In such cases, our concierges will work to find you an alternative time or tour.
- Occasionally, Tour operators must cancel a tour for reasons such as weather or safety. In such cases, tours that have not departed will include a full refund. Tours that have begun, but were not completed will be partially refunded. Weather related cancellations are at the discretion of the tour operator.
- It is the guest’s responsibility to be at the check-in/pick-up location at the time
scheduled. Failure to check-in at the correct location or the correct time is considered a no-show and will not be rescheduled or refunded.
