Changes and cancellations are allowed 48 hours prior to the check-in time of the activity. Exceptions apply*
Tours with airfare are non-refundable.
Groups of 8 or more in the party require 7 days notice.
Please look at the cancellation policies for individual tours as they will override cancellation policies on this page.
Any cancellations made within 48 hours of the activity check-in time will be subject to a charge of 100% of the total amount. This includes tours booked within this time.
No-Shows are non-refundable.
Rescheduling is not allowed within 48 hours.
All cancellations must be emailed to email@example.com or through the contact us page. Confirmation number and the name on the reservation must be included. Phone cancellations and voicemails do not qualify for refunds.
When you purchase a tour online it is not confirmed until we send you a confirmation email. Occasionally, the tour operator will have an error in availability and cannot confirm a tour. In such cases, our concierges will work to find you an alternative time or tour.
Occasionally, Tour operators must cancel a tour for reasons such as weather or safety. In such cases, tours that have not departed will include a full refund. Tours that have begun, but were not completed will be partially refunded.
It is the guest’s responsibility to be at the check-in/pick-up location at the time
scheduled. Failure to check-in at the correct location or the correct time is considered a no-show and will not be rescheduled or refunded.