Cancellation Policy - Oahu Zipline™
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Cancellation Policy

  • Changes and cancellations are allowed 48 hours prior to the check-in time of the activity. Exceptions apply*
    • Tours with airfare are non-refundable.
    • Groups of 8 or more in the party require 7 days notice.
    • Please look at the cancellation policies for individual tours as they will override cancellation policies on this page.
  • Any cancellations made within 48 hours of the activity check-in time will be subject to a charge of 100% of the total amount. This includes tours booked within this time.
  • No-Shows are non-refundable.
  • Rescheduling is not allowed within 48 hours.
  • All cancellations must be emailed to or through the contact us page. Confirmation number and the name on the reservation must be included. Phone cancellations and voicemails do not qualify for refunds.
  • When you purchase a tour online it is not confirmed until we send you a confirmation email. Occasionally, the tour operator will have an error in availability and cannot confirm a tour. In such cases, our concierges will work to find you an alternative time or tour.
  • Occasionally, Tour operators must cancel a tour for reasons such as weather or safety. In such cases, tours that have not departed will include a full refund. Tours that have begun, but were not completed will be partially refunded.
  • It is the guest’s responsibility to be at the check-in/pick-up location at the time
    scheduled. Failure to check-in at the correct location or the correct time is considered a no-show and will not be rescheduled or refunded.
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